This is a quick way to learn how to use Konverse AI & get the most out of platform. It has tutorials on how to use the different features.
Tips & Tricks
eCommerce bots can capture, engage, and convert. Want to deploy one for higher sales? Click to find out how you can build an eCommerce bot with Konverse AI
Got an elearning bot for your EdTech website? If not, consider having one. Click to find out how you can build an efficient elearning bot with Konverse AI
How well is your bot performing? Get your answer from the Konverse bot analytics dashboard. Find out how you can access & track your bot's performance.
Basics
The survey node enables your bot to conduct a quick survey with your customer. Find out how you can use the node and let your bot conduct surveys within seconds
Asking the right questions can make the bot conversation insightful. So, use the text node to ask users relevant questions. Find out how to use the text node
If you want any time-related information, the time node is what you must use in your bot conversation. Check out the video to learn more about the node
The number node allows you to collect numbers from the customer like the order or reference number. Find out how to use the number node in the conversation flow
Getting the customer's contact number is a must. And you can do so by using the phone node in the bot conversation flow. Learn how to use the node here.
With the file node, you can attach any files to your bot conversation - ticket pdfs, invoices, or anything. Find out how you can use the file node to do so
Basic user info is a must, right? With the email node, you can collect the user's email address without any hassles. Find out how from this quick video
When did your customer receive the order? Or, when will your guest visit your hotel? Get the dates using the date node. But how? Find out right here.
The name node enables your chatbot to collect the name of the human during their chat. But how? Watch and find out how to use the name node from this tutorial.
Want to know how to use the condition node in a chatbot-human conversation? Watch this tutorial to get a comprehensive understanding of the condition node.
An abrupt close to a bot-human conversation is not cool. So, using the jump to story node, you can redirect your customers to the main menu. Find out how!
How can you connect customers to agents through bots? Find out how you can use the assign to agent node to route the conversation to a support agent.
Add cards to bot conversations to make them more fun. Click here and find out how you can use the card node to attach images with titles, subtitles & buttons.
You can now share files with your customers when they are in conversation with your bot. Find out how your bots can send files using the attachment node.
Want to share a product video with your customer? Let your bot do it. Find out the steps to use the video node to make the bot conversations more engaging.
The image node under bot replies can make your bot-human conversations interesting. Find out how to use the node when building your bot conversation flow.
Want to know the use of the text + buttons node? Click here to find out how you can use the text + buttons node to create your bot conversation messages.
Did the bot resolve your issue? Build a query resolution bot with Konverse AI to instantly solve your users’ problems.
Creating nodes using the story builder feature at Konverse AI is super easy. Take a look at the video to get a clear understanding.
Want to run a WhatsApp campaign? With Konverse AI, it’s a breeze. Click here to find out the steps of running a WhatsApp campaign.
Let your customers know about the support agents’ availability. With the business hours feature, one can communicate to customers if they are available or not.
Though the Konverse AI platform is easy-to-use, here are some small details about managing user profiles. Click to learn more about setting up the user profile
Customer satisfaction score is one of the key metrics to track. So, click to know about CSAT configurations with Konverse AI.
Tags and sub-tags are used in conversations to make identification easier. Click to learn more on tags and sub-tags.
Want to add more people as admins or managers? With Konverse AI‘s users and team feature, you can add and manage the admins, manager, developer roles easily.
Your bots need to be trained with standard customer queries. And working with the FAQs feature makes the process easier.
Is your bot employed across different channels? Click here to find out how you can manage it with Konverse AI’s ‘Channel’ feature.
Using Entities, one can input common words into the AI Chatbot that will trigger a response from the bot whenever used by a customer.
The Inbox feature helps to manage customer conversation, monitor agents and bot conversations – everything at one place.
Konverse AI's 'Small Talk' feature enables your bot to have positive small talk with the visitor that can create a lasting impression.
With Konverse, you can easily create WhatsApp message templates and make customer communications easier.
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