How to manage Business Hours

Let your customers know about the support agents’ availability. With the business hours feature, one can communicate to customers if they are available or not.

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Steps to use business hours feature. 

  • Click on Settings and then Business. Set operational hours and time-zones if necessary

  • One can find a place to type in your 'Away Message.' This message is sent to a customer who contacts you outside of business hours.

Example - Hi! We’re away right now. Will get back to you soon!

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