Bot Replies: Attachment Node

You can now share files with your customers when they are in conversation with your bot. Find out how your bots can send files using the attachment node.

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Here's how you can use the attachment node under bot replies👇

⦿ Begin at Konverse dashboard

⦿ Choose Story builder from the left panel

⦿ Use the text node and start the conversation with a warm greeting from the bot

⦿ Add two buttons - talk to an agent & know more

⦿ Use the attachment node and attach a PDF file under the no more button

⦿ Test the bot

Here, when a customer chooses the 'know more' button, the bot sends the PDF attachment with the options to view and download.

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