Bot Replies: Attachment Node
You can now share files with your customers when they are in conversation with your bot. Find out how your bots can send files using the attachment node.
Here's how you can use the attachment node under bot replies👇
⦿ Begin at Konverse dashboard
⦿ Choose Story builder from the left panel
⦿ Use the text node and start the conversation with a warm greeting from the bot
⦿ Add two buttons - talk to an agent & know more
⦿ Use the attachment node and attach a PDF file under the no more button
⦿ Test the bot
Here, when a customer chooses the 'know more' button, the bot sends the PDF attachment with the options to view and download.