Actions: Assign to Agent Node
How can you connect customers to agents through bots? Find out how you can use the assign to agent node to route the conversation to a support agent.
Let's see what we can do with the Assign to agent node!
⦿ Start with a greeting message using the text + button node
⦿ Name the buttons as raise a complaint and talk to an agent
⦿ Then, add nodes - Name & Email under collect data (to collect data from user)
⦿ Finally, add text + buttons node mentioning - We'll get back to you!
Now, in the text + buttons node give a button named - Talk to an agent!
⦿ Then, add the node assign to agent under section actions
⦿ Choose from the options to add or modify the text. You can add the name of the agent in the second column
⦿ Further, you'll have two options to take the node forward - when the agent closes the chat or Query and when the agent is not available
⦿ For closing the chat - add thank you message using text node from bot replies. And when an agent isn't available redirect the agent to collect the required data
Note: Here you can use the jump to story node to redirect the customer.
⦿ Save the flow
⦿ Test the bot