With bot analytics, you can now track how well your customers are engaging with your bots. Track live conversations to specific KPIs, make comparisons and keep an eye on overall bot performance in real-time.
Get to monitor your live agents & their activities in real-time. From available agents to delayed response, solved tickets, resolution time – track it all and discover areas of improvement.
Achieve 100% customer satisfaction by monitoring the CSAT analytics. Look up the key metrics and improve customer support, reduce wait-times, personalize responses to ensure a high CSAT score.
Build informative and relevant custom reports easily with Konverse. Pick the dimensions – from engagement to bounce rate to page views and simply design the layout of how they should be displayed.
Show your customers that you care for them, empower your team to communicate across multiple channels seamlessly and create a great first & lasting impression.Try for Free