Measure & Understand bots performance, across channels.

Discover hidden insights from customer conversations without leaving Konverse. Drive business goals by measuring engagement of chatbot across different channels and device types, with advanced metrics like goal completion, human handover rate, and more. In short, everything thing you need to act & take decision.

Reports by Konverse AI

Analytics that drive decision

Bots are great for engaging customers and providing a better experience for their needs. But, how do you know if your bots are working? Use analytics to find out. Analytics that drive decision - now you can track how well your customers are engaging with your bots. Track live conversations to specific KPIs, make comparisons and keep an eye on overall bot performance in real-time

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Reports & Analytics by Konverse AI
Measure team performance Konverse AI

Team Performance that matters

Get to monitor your live agents & their activities in real-time. From available agents to delayed response, solved tickets, resolution time – track it all and discover areas of improvement.

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Never lose a customer, keep your CSAT high

Achieve 100% customer satisfaction by monitoring the CSAT analytics. Look up the key metrics and improve customer support, reduce wait-times, personalize responses to ensure a high CSAT score.

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Custom Analytics by Konverse AI

Get reports the way you want

Build informative and relevant custom reports easily with Konverse. Pick the dimensions – from engagement to bounce rate to page views and simply design the layout of how they should be displayed.

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