Don’t leave customers on hold! Provide prompt, personalized support 24/7 to the customers and overcome cart abandonment problem with AI eCommerce Chatbot and seamlessly raise a ticket or handover to agent wherever necessary.
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Level-up your customer support process with Konverse AI eCommerce Chatbots. Our efficient Bot applications have been specifically designed by keeping in mind the needs of eCommerce businesses. Our smart agents can offer personalized solutions to the queries of your customers. Expect zero waiting time and 2X customer satisfaction with our chatbot.
There’re always those routine queries that don’t require an agent’s intervention. So, why spend so much on customer support? Use our eCommerce AI chatbot to save up to 30% customer care costs. The most common questions of customers are related to order tracking, payment issues, refund policy, and so on. Automate the responses to these routine FAQs to free-up your agents’ time. Engage your agents in resolving critical issues instead.
Customers often abandon products in the cart as they either forget or get distracted by something else. Konverse eCommerce chatbots can send reminders using WhatsApp Business API and persuade them to complete their purchases. A simple message like “You have left an item in the cart. Ready to complete your purchase now?” can lead to immediate sales. The best part is, our chatbot can auto trigger these messages to your customers via over WhatsApp, Facebook Messenger, etc.
Do you know what’s the greatest challenge for your eCommerce platform? It’s to keep the customers informed. With Konverse AI chatbots, you won’t need to invest a lump sum of money in a huge customer support team. Our AI chatbot, accessible with WhatsApp Business API, can send proactive updates to your customers about order placement, shipment information, tracking information, return and refund status, etc. A single eCommerce Chatbot can save you so much time and costs.
Customers’ ratings and feedback matter for all eCommerce businesses. With Konverse WhatsApp Chatbot, initiate easy and natural conversations with customers and collect feedback effortlessly. Use the collected data to improve products and services and build a stronger impression on customers.
