Actions: Jump to a Story Node
An abrupt close to a bot-human conversation is not cool. So, using the jump to story node, you can redirect your customers to the main menu. Find out how!
What is the use of jump to a story node? 🤔
⦿ Start with a greeting message using text + button node
⦿ Name the buttons as raise a complaint and talk to an agent
⦿ Then, add nodes - Name & Email under collect data (to collect data from user)
⦿ Finally, use the text + buttons node and name two buttons - We'll get back to you and Go to the main menu
Now comes the use of jump to a story node
⦿ Using jump to a story node under actions, redirect users to another story
⦿ Here, we have chosen the main menu but you can also choose another story for the users to get redirected to
⦿ Further, you also get options to schedule the triggering of the next story. You may choose from - Immediately, Schedule time, Delay
⦿ Save the flow
⦿ Test the bot
The bottom line - The jump to story node is used to redirect the users to a different story. Like, here we used the node to redirect the customer to the main menu.