How to work with FAQs
Your bots need to be trained with standard customer queries. And working with the FAQs feature makes the process easier.
Learn how to manage the FAQ section on Konverse with the following steps.
- Click on Bot Builder
- Choose and Create FAQ
- Start with the Name (Intent). Example - The subject Refund.
- Then comes the 'User Says' option. Here add different questions or utterances for the same intent like - "What is your refund policy" or "Could I get my money back"
Note: The more the questions or utterances, the better the conversation.
- Next fill up the bot response. Example- Sorry we do not have any refund policy
- Lastly, add the start intent in the 'follow-up' field to keep the conversation going
- Click on save. Test the bot and implement.
For more information on FAQs section, click here.