How to Manage Tags & Subtags

Tags and sub-tags are used in conversations to make identification easier. Click to learn more on tags and sub-tags.

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Like tags give a better picture of what the product is, tags & sub-tags in conversations help to understand what the conversation is about.

Steps to use and manage tags & sub-tags at Konverse AI

  • Click on Settings, Choose Tags & Sub-tags

  • Add new tag. For example, 'Shipping'

  • Add Sub-tags- For example, 'delay in delivery' , 'change in shipping address', 'delivered but not received'

Use of Tags & Sub-tags

Once a ticket raised by a customer is closed, add a tag & sub-tag to mark or categorize the conversation. It makes keeping a track of customer conversations easy.

To know more, visit here.

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