How to work with Entities

Using Entities, one can input common words into the AI Chatbot that will trigger a response from the bot whenever used by a customer.

Chat icon

Steps to create entities

  • Click on Bot-Builder

  • Choose Create Entity

  • Type an Entity Name - For example, "Payment"

  • Select a type - List or Pattern

  • Enter a Value - For example, UPI payment

  • Add synonyms (The more the synonyms, the better understanding of the bot, the smoother the customer experience)

  • Click on save 

Konverse has auto-train bots. So, once the entity is created, the bot gets trained by itself.

To know more, click here.

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