How to work with Entities
Using Entities, one can input common words into the AI Chatbot that will trigger a response from the bot whenever used by a customer.
Steps to create entities
- Click on Bot-Builder
- Choose Create Entity
- Type an Entity Name - For example, "Payment"
- Select a type - List or Pattern
- Enter a Value - For example, UPI payment
- Add synonyms (The more the synonyms, the better understanding of the bot, the smoother the customer experience)
- Click on save
Konverse has auto-train bots. So, once the entity is created, the bot gets trained by itself.
To know more, click here.