Collect Data: File Node
With the file node, you can attach any files to your bot conversation - ticket pdfs, invoices, or anything. Find out how you can use the file node to do so
Let's see how the file node works when you're building a bot with Konverse AI!
⦿ Start by creating an initial message using the text + buttons node
⦿ Add the buttons - Know more & Talk to agent
⦿ Then, start collecting the basic user info like name and email address, using the name node and email node respectively
⦿ Now add file node to let the user attach a file, like, the ticket pdf (for example)
⦿ Conclude the flow with a thank you message or we'll get back to you
⦿ Save the flow
⦿ Test the bot
That's how you use the file node during your customer-bot conversations!