Collect Data: Phone Node
Getting the customer's contact number is a must. And you can do so by using the phone node in the bot conversation flow. Learn how to use the node here.
The phone node is used to collect the user's contact number.
Let's see how it works! 👇
⦿ Create a greeting message using the text + buttons node
⦿ Add the buttons - Know more & Talk to agent
⦿ Collect the basic user info like name and email address, using the name node and email node respectively
⦿ Then choose the phone node under collect data and create a message asking the user to provide their phone number
⦿ You can also use the customization options for the phone node similar to the text node
⦿ Conclude the flow with a thank you message or we'll get back to you
⦿ Save the flow
⦿ Test the bot