No-code chatbots have become an essential part of today’s market. Bots can be trained to solve common customer issues, collect data, boost lead generation, and nurture brand loyalty.
However, building your desired conversation path for a no-code chatbot can feel complex and time-consuming. Most Chatbots do not have a linear conversation flow. Branching out or merging of conversation paths are common.
With Konverse AI, you can design complex conversation-flows without feeling jumbled.
With our story builder feature.
This article will cover the different features that are a must-know before you begin your bot-building process. However, before we start, let’s find out about the purpose of the story-builder feature.
The ‘story builder’ feature allows one to create conversation nodes to construct a complete conversation path for a chatbot without coding. This makes no-code bot building an effortless task for any individual.
However, your conversation-flow may branch out into several topics and sub-topics. Tackling various conversation paths gets complex and begins to feel time-consuming.
To save time and reduce effort, Konverse AI has a unique ‘Go-to flow’ conversation node. This conversation node allows one to jump to common conversation flows which have already been built previously. You can also use the ‘Go-to flow’ node to inter-link conversation paths easily.
Use case for ‘Go-to flow’ conversation node:
Open-ended conversations open grounds for miscommunication, or confusion for users. Using ‘Go-to flow’ allows conversation paths to reach an end or to loop it with any portion of your main story.
Eg. Let’s assume a user resolved his or her issue using the chatbot. You can present the customer with two options. Either to ‘return to the main menu’ or to ‘connect a live agent’ in case they require further assistance.
You can use the ‘ Go-to flow’ node to loop the ‘return to main menu’ option with the main menu. This way, you can loop any conversation path with the main menu without having to frame the main menu all over again.
‘Go-to flow’ helps you avoid re-building conversation paths which you may wish to repeat in different topics(common ground).
For example, let’s assume your main story has two options. First option being ‘Recommended products’ and the second option being ‘New products’.
If an individual picks the first option, you may wish to recommend some of the new products to your customer.
In such situations you can use the ‘Go-to flow’ node to interlink the first option with the second option. This will ensure that the individual receives all the information they need in the same conversation-flow irrespective of which option they choose in the beginning.
Listed below is the step-wise process to build a no-code chatbot on the Konverse platform easily.
It is important to note that the ‘Go-to flow’ node is only accessible after you include a ‘ quick reply’, ‘text reply', or ‘Choice’ node in the conversation path at least once.
Note: Ensure you save or update your conversation flow each time before testing the bot. To save your conversation flow, click on the ‘save’ icon placed on the right top corner of your screen on the ‘story-builder’ page.
With Konverse as your no-code chatbot building platform, you can use a variety of conversation nodes to provide convenience and flexibility to users.
Listed below are conversation nodes you can use to build your no-code bot.
Use a text reply node when you want to provide your user with the provision of answering a question how they see fit. Text reply nodes work best when your chatbot is FAQ trained.
You may use a quick reply when you want to provide your user with options they are most likely interested in. However, the option to type in a different response is still present for the user.
The choice node is ideal if you wish to provide definite options to your user. However, it is important to remember that the node does not provide a provision for a different text response to the user.
There are several ask-type nodes in the list for you to choose from. These nodes usually ask for common details from the user such as name, phone number, or Email address.
However, Ask-type nodes are mandatory for users to fill. The bot cannot proceed further unless an appropriate response is received.
Other than the above nodes, Konverse also provides you with the option to include videos, images, cards, attachments, and so on in your conversation flow. This gives your chatbot flexibility and allows easy transfer of information between user and chatbot.
You can opt to use pre-designed story templates instead of building the bot from scratch. Konverse provides industry-specific templates which are tried and tested on customers.
These templates are dynamic as it provides flexibility, re-targeting of customer base, and resyncing of data over time. All of these features are made accessible to ensure your chatbot is equipped to handle new and complex user queries.
You can use pre-designed templates to redesign your lead generation strategy, make your customer service more efficient, or boost user engagement and nurture brand-customer relationships.
Once you have built and tested your no-code chatbot, it’s time for the world to see it live. You can deploy your chatbot on your website or merge it with your WhatsApp Business API account, Instagram or even Facebook Messenger.
Deploying a no-code chatbot is easy if you have the right platform. Listed below are steps to deploy no-code chatbots across different channels via Konverse.
Once you have designed your conversation flow and tested your AI chatbot, you can follow the steps 👇
Note: The chatbot deployment process for ‘WhatsApp messenger’ can be done only after your WhatsApp Business API is set up.
Chatbots are versatile and can be tailored to fit different requirements depending on the industry, company structure, website design, and so on.
Listed below are features and how you can use them to make your bot designing process effortless.
Default fallback option provides a user with the option to connect with a live agent or return to the main menu if the bot encounters a complex situation. You can customize your fallback options on Konverse according to your need. This enables you to be flexible and design your conversation flow as per requirement.
FAQ training enables your NLP chatbot to follow up and close conversations with users. It also allows individuals to ask their queries directly, instead of following the entire conversation flow to resolve their issue.
With Konverse AI, FAQ training of chatbots is systematic and domain-specific. You can train your no-code chatbot to answer commonly asked questions automatically without human interference.
The entities feature on your Konverse dashboard enables chatbots to understand variance in common questions. You can easily train your chatbot to understand synonyms of the same words which are often used interchangeably in questions or responses.
Your no-code chatbot can be trained to have day-to-day conversations with users. This will keep users engaged on your platform and it gives your chatbot a human touch.
Note that, the small-talk feature is optional. You may choose to train your NLP chatbot in small-talk or not depending on your desire and bot functionality.
Setting the business hours feature allows your no-code bot to send away messages automatically if a user requests a live agent. You can reset business hours anytime. Chatbots are a 24X7 service. Hence a well-trained chatbot is equipped to solve customer issues in a jiffy at any hour of the day. Business hours only apply to live agents.
With this option, you can create surveys and integrate them with your chatbot whenever you want. On Konverse, you can choose to take up survey questions in a conversational mode or as a form. Surveys are essential as you may need to collect information from a user for future reference.
The dataset option allows you to create separate databases for the information you wish to record but do not want to showcase in daily reports. This feature allows you to stay organized and systematic with the type of data you collect.
Reinventing conversation flows can be a difficult task. One needs to think through every step of the conversation, provide clear-cut questions, and train the chatbot for most expected responses from users.
If you prefer not to use Konverse’s pre-designed templates. You can always use our resources to read and gain some insight before building your chatbot from scratch.
It is important to remember that no-code bots are easy to build. However, framing of questions and your language plays a big role in customer interaction and experience with the bot.
With Konverse AI as your no-code bot builder partner, you can change the appearance of your chatbot as per your brand style, make quick changes in conversation flows depending on new updates, and you can read up on the most recent developments in this field from the resource section.
Listed below are some additional reads you may find useful.